Privacy Policy

Last updated: December 10, 2025

1. Introduction

LocaleFlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify translation application.

By using LocaleFlow, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information from Shopify

When you install LocaleFlow, we access certain data from your Shopify store as authorized by you:

  • Store content (products, collections, pages, blogs, menus, metafields, metaobjects)
  • Store settings and configuration
  • Market and locale information
  • Basic store information (name, domain, email)

2.2 Account Information

We collect information you provide directly:

  • Contact information (email address)
  • Payment information (processed securely through our payment provider)
  • Communication preferences

2.3 Usage Data

We automatically collect certain information when you use our service:

  • Log data (IP address, browser type, pages visited)
  • Feature usage and translation activity
  • Error reports and performance data

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our translation service
  • Process translations for your store content
  • Send you service-related communications
  • Provide customer support
  • Improve and optimize our service
  • Detect and prevent technical issues or abuse
  • Process payments and manage subscriptions

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • AI Translation Providers: Your content is sent to AI services for translation. This data is used solely for translation purposes and is not stored by these providers beyond what is necessary to complete the translation.
  • Service Providers: Third-party companies that help us operate our service (hosting, analytics, payment processing).
  • Legal Requirements: When required by law or to protect our rights.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you uninstall LocaleFlow, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure hosting infrastructure

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking

We use essential cookies to operate our service. These cookies are necessary for the app to function and cannot be disabled. We do not use advertising or tracking cookies.

9. Children's Privacy

LocaleFlow is not intended for use by children under 16. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@localeflowapp.com